Customer Information

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Tight FitŪ Tools
12164 Severn Way
Riverside, CA 92503


951 520-8549 Fax 951 520-8909
Monday-Thursday 8-6 PM (PST)
Friday-Sunday we are closed



info@tightfittools.net

LIMITED WARRANTY

Products are warranted to the original purchaser to be free from defects in material and workmanship under normal use for a period of one (1) year from the date of purchase (does not apply to drill bits). During the warranty period, and upon proof of purchase, the product(s) will be repaired or replaced (with the same or similar model) at our option, without charge for parts or labor at the location specified below. The purchaser shall bear all shipping, packaging and insurance cost to the specified address. Warranty shall not apply to the product if its condition indicates that it has been misused, abused, or altered in any way.

Return the defective product with your dated proof of purchase to: Warranty Department 12164 Severn Way, Riverside, California, 92503

MONEY-BACK GUARANTEE

Items carry a 30-day money-back satisfaction guarantee. If not satisfied with your purchase, then return it within 30 days of purchase for a refund. Shipping charges excluded from refund.

MINIMUM ORDER

Minimum order requirement of five dollars ($5.00).

SHIPPING

  • UPS Ground Commercial and Residential, with guaranteed day definite ground delivery to every address within the 48 contiguous states, 5-7 business days.
  • UPS Next Day Air, with guaranteed delivery to all 50 states and Puerto Rico by 10:30 am, noon or end of the next business day, depending on destination.
  • UPS 2nd Day Air, with guaranteed on-time delivery to all 50 states and Puerto Rico by the end of the second business day two-day delivery.
  • UPS 3 Day Select, with guaranteed delivery by the end of the third business day to every address in the 48 contiguous states.
  • USPS Priority Mail Flat-Rate to all 50 states (1-3 business days). Option of insured or uninsured Priority Mail.
  • USPS First-Class Mail for small items weighing 13 ounces or less (1-3 business days). Option of insured or uninsured First-Class Mail.
  • UPS Worldwide Express for Canada, Mexico and all International orders.
  • UPS Standard to Canada for Canada and Mexico.
  • USPS Priority Mail Express International (5 business days, insured with tracking).
  • USPS Priority Mail International Flat-Rate (6-10 business days, not insured and without tracking).
  • USPS First-Class Package International Service - Retail for items up to four (4) pounds (not insured and without tracking).
Shipments are usually made within one (1) business day following the receipt of an order. All UPS charges are added using the UPS Calculator. One dollar ($1.00) is added for packaging. A choice for local pickup (no shipping charge) for customers in the area.

PAYMENT METHODS

  • American Express
  • Discover
  • Diner's Club
  • MasterCard
  • VISA
  • PayPal payments
  • JCB for Japanese customers
  • Personal/business checks and money orders, however, orders will be held until checks clear.

TAX

California orders are charged 7.75% sales tax.

GIFT WRAP

Orders can be gift wrapped with a message attached for a charge of five dollars ($5.00) per item. Option is available at checkout.